ESTIMATED SHIPPING DELIVERY TIMES
USA: 3-5 business days
Canada: 5-10 business days (NOT AVAILABLE AT THIS TIME)
World: 10-20 business days (NOT AVAILABLE AT THIS TIME)
More shipping options available at checkout. Your order will be sent out on average within 1-5 business days of ordering.
INTERNATIONAL SHIPPING (NOT AVAILABLE AT THIS TIME)
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
TRACKING OPTIONS
Orders within the United States by USPS have full tracking available.
For international orders (NOT AVAILABLE AT THIS TIME), full tracking will only be available for orders sent through International Priority, which costs a bit more.
ORDER NEVER ARRIVED
If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at hello@basehorn.media noting your order number. We’ll see what can be done.
RETURNS POLICY
Unsatisfied items: If you’re unsatisfied with your item, please contact us at hello@basehorn.media. The returned item must be unworn and in new condition.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at hello@basehorn.media and we’ll let you know what your next steps are.
